Distance Learning

Frequently Asked Questions

  1. What is the difference between the various course types?
  2. How do I access live events?
  3. How soon are recordings available after events take place and how do I access them?
  4. Which courses offer CLE credits?
  5. How do I obtain a certificate of event completion and transcript of CLE history?
  6. I would like to participate in a webinar by phone only, how do I access the dial-in information and obtain certificate of completion?
  7. How do I cancel my registration or get a refund?
  8. May I pay for my registration by check?
  9. May I fax my registration to AHLA?
  10. What is the “Listen with a Colleague" option?
  11. How do I add an event to my calendar?
  12. What are the system requirements for accessing an event?
  13. How do I define my interests to ensure the most accurate recommendations are displayed under the “Recommended for You" section?
  14. How do I reset my password?
  15. I have other questions (not addressed in this section), how do I contact Customer Support?

  16. 1. What is the difference between the various course types?

    Bootcamp/Webinar Series – a sequential series of webinars planned and executed by a Practice Group(s), Task Force(s), and/or Affinity Group(s) that cover related subject matter (difficulty level varies). Primary way to listen to the event is streaming audio via computer speakers, although alternative ways of accessing the event are available. Special discounts are offered to both sponsoring Practice Group members and any individual that registers for all of the webinars in a series as a bundle. Unless otherwise indicated, bootcamp and webinar series are eligible for continuing education credits.

    Brown Bag – a live web-based presentation that is typically held from Noon-1:00 pm Eastern and is presented in a virtual lunch and learn format format. Registration is free and open to all AHLA members. Often moderated by a member of the Young Professionals Council or Women's Leadership Council, the sessions include a diversity of speakers with a range of experience and perspective. No continuing education credits are available for participation.

    Educational Call – Affinity Group, Task Force, or Practice Group-led live call featuring guest speakers who present on a specific topic followed by the group's business-related discussion. Open exclusively to members of the sponsoring Practice Group and PG 15 members (all-electronic access) at no charge. Educational calls are 60 minutes long and employ the use of the webinar platform, although materials are optional. This type of event is the only course offering that users access both via telephone and the webinar platform. No continuing education credits are available for participation.

    On Demand – webinar recording that is made available for purchase to be reviewed at the leisure of the purchaser. Speaker contact information is made available for the direction of any pertinent questions and to provide a level of interactivity. On-demand distance-learning events are approved for continuing legal education (CLE) in eligible states unless otherwise indicated. Offerings designated as “on-demand" differ from those designated as “recording" in that they are CLE-eligible.

    Roundtable Discussion – typically 75-minute-long, live web-based presentation planned and executed by Practice Groups, Task Forces, and or Affinity Groups. It features an interactive discussion between the moderator and presenter(s), among the panelists, or between the presenter(s) and the audience through real‐time electronically submitted questions. The primary way to listen to the event is streaming audio via computer speakers, although alternative ways of accessing the event are available. Sponsoring Practice Group members receive a special discount when they register. Post-event recordings/materials are included in the live event registration and are accessible immediately following the presentation. They are available for purchase following the presentation for those who did not register for the live event. No CLE credits are available for participation to allow for a less formal, more interactive presentation.

    Webinar – typically 90-minute-long, live web-based seminar planned and executed by Practice Group(s), Task Force(s), and/or Affinity Group(s). Presentation is followed by a Q&A session in which questions are submitted electronically to the presenters and the presenters answer them in real time during the event. Primary way to listen to the event is streaming audio via computer speakers, although alternative ways of accessing the event are available. Sponsoring Practice Group members receive a special discount when they register.

    Public Interest (PI) Webinar – webinar that features a hour-long discussion and Q&A with government officials, Congressional staff, and/or esearchers on major health policy issues. The webinar format provides a convenient means through which AHLA members, health care providers, the press, and others can receive a quick orientation to a major policy issue without a major interruption in their busy work schedules. Unless otherwise noted, PI webinars are not eligible for Continuing Legal Education credits.

    2. How do I access live events?

    Once you complete your registration, please go to “My Events" section, select the event, and click on “Enter Meeting" icon on the right of the webpage to view the presentation.

    3. How soon are recordings available for purchase after events take place and how do I access them?

    Event recordings are available for purchase 24 hours after an event take place; there is no advance purchase available. Once you complete your registration, please go to “My Events" section, select the event, and click on “View Web Content On Demand " icon on the right of the webpage to view the presentation.

    4. Which courses offer CLE credits?

    Only live webinars are eligible for CLE credits. Please note that participants must complete a course evaluation in order to obtain a certificate of completion.

    5. How do I obtain a certificate of event completion and transcript of CLE history?

    To obtain a certificate and transcript of online distance learning events that occur on June 1, 2015 and beyond, please visit "My Events" and select "Transcript."

    To obtain a transcript of in-person programs, please visit "myAHLA" and select the "My Education Credits" tab.

    6. I would like to participate in a webinar by phone only, how do I access the dial-in information and obtain certificate of completion?

    After you have registered for the webinar, please contact Customer Support for the dial-in information and instructions on how to obtain the certificate of completion.

    7. How do I cancel my registration or get a refund?

    AHLA has a no refund policy regarding all distance learning purchases (both live and recorded). If you have registered for a live event and have a scheduling conflict or have experienced an inconvenience causing you to miss part or all of an event, or if you need to cancel in advance, please contact Customer Support about the possibility of receiving a complimentary recording or having your registration fee applied to a future event.

    8. May I pay for my registration by check?

    Yes, you may pay for your registration by check. During the online registration process you will be prompted to select a payment option. You may select “Pay by Check." Once selected, please print this registration confirmation and mail it to the address provided below along with the check for full payment. You will receive a confirmation once your payment is processed along with a link to the event access instructions. Please allow ten business days for processing.

    Please mail your check and payable to:

    American Health Lawyers Association
    Attn: Finance Department
    1620 Eye Street NW, 6th Floor
    Washington, DC 20006-4010

    If you have any questions or concerns about payment by check, please contact our Finance Department or call (202) 833-1100. For any other questions or concerns, please contact Customer Support.

    9. May I fax my registration to AHLA?

    No, AHLA no longer processes fax registrations. All registrations are processed electronically and paid for either by credit card or check.

    10. What is the “Listen with a Colleague" option?

    The “Listen with a Colleague" option allows multiple registrants from the same organization and location to participate in the webinar at a discounted rate. It may ONLY be used if at least one person from your organization and location has registered at the regular/full webinar registration rate. Even though each those who register under the reduced “Listen with a Colleague" rate under their own AHLA account, they will access the webinar from the same location and computer as the full-priced registrant they are registered under.

    The “Listen with a Colleague" option is continuing legal education (CLE) credit-eligible. In order to obtain a certificate of completion for submission to a state CLE accrediting body, those registered under this option must obtain the attendance verification code—which will be announced at a random time during the webinar—and enter that code under “Verification Code for Live Webinar" section of the webinar description webpage. Please note that each registrant must submit a complete evaluation from their individual accounts to obtain a certificate of completion.

    To register using this option, visit the description webpage of the desired webinar and click on the “Listen with a Colleague" tab.

    If you have any questions about this registration option, please contact Customer Support.

    11. How do I add an event to my calendar?

    Once you complete your registration, please go to “My Events" section, select the event, and click on “Add to Calendar" icon on the right of the webpage to add the event to your calendar.

    12. What are the system requirements for accessing an event?

    Prior to a live event, you may test your web browser to be sure you have the required Flash software. To do so, direct your web browser to the following URL: www.ec.commpartners.com. Click on the "Browser Test." If you pass the test, you will see a "Congratulations" message. If you do not, you will be given instructions on where you can download the newest version of Flash. This is a free download.

    It is recommended that you use a high speed/broadband internet connect (Wifi is not recommended), a PC with Windows and Internet Explorer 9.0 or higher. If you are using a Mac, please use the Safari web browser.

    13. How do I define my interests to ensure the most accurate recommendations are displayed under the “Recommended for You" section?

    To define your interest areas, please visit "My Profile" section.

    14. How do I reset my password?

    To change your password, please visit "myAHLA."

    15. I have other questions (not addressed in this section), how do I contact Customer Support?

    If you need assistance with registration, accessing an event you have purchased, or other customer service-related issues, please contact Customer Support.